24x7 FORTINET-FOCUSED OPERATIONS
Every Fortinet solution.
Every Fortinet solution.
One accountable team.
We monitor, maintain, back up, upgrade, secure, and continuously improve your entire Fortinet environment through a unified Network Operations Center and Security Operations Center.
24x7 monitoring and escalation
Configuration backup and recovery
Planned firmware and lifecycle management
Customer estateGlobal operations overview
ILLUSTRATIVE PORTAL
Service healthLast 24 hours
Availability and performance signalsHealthy
Active queueNOC + SOC
P2
WAN packet lossCarrier engaged · Site 014
08mCHG
FortiOS upgradeApproved window · Cluster 03
22:00BKP
Config verificationAutomated recovery test
Done24×7
Always watchingNOC and SOC coverage
✓
RecoverableBackups validated
01MonitorAvailability, health, performance, threats
02MaintainBackups, upgrades, licenses, certificates
03RespondIncidents, outages, vendor escalation, RMA
04ImproveOptimization, hardening, capacity, reporting
NETWORK OPERATIONS CENTER
Your Fortinet estate, operated—not merely watched.
Our NOC owns the day-to-day reliability of your network and security infrastructure, from first alert to permanent resolution and from initial deployment to end-of-life replacement.
24x7 monitoring and event management
Continuous visibility across firewalls, SD-WAN, switching, wireless, VPN, cloud, applications, endpoints, and supporting services.
- Availability, interface, HA, VPN, tunnel, and routing health
- WAN quality, latency, jitter, packet loss, and SLA breach detection
- Resource utilization, capacity, wireless experience, and environmental alerts
- Event enrichment, deduplication, triage, ticketing, and escalation
Configuration backup and recovery
Automated, encrypted, versioned configuration protection with clear restoration procedures for planned and emergency recovery.
- Scheduled and pre-change configuration backups
- Backup success monitoring and retention governance
- Configuration comparison, drift identification, and rollback support
- Periodic restore validation and disaster-recovery runbooks
Firmware, patch, and lifecycle management
Risk-based upgrade planning and controlled implementation that balances security exposure, compatibility, stability, and business uptime.
- PSIRT and release advisory review
- Compatibility, dependency, and upgrade-path validation
- Change plans, maintenance windows, backups, and rollback points
- License, subscription, certificate, warranty, and end-of-life tracking
Incident, outage, and vendor coordination
Structured ownership during service degradation or failure, including technical diagnosis, communication, escalation, and post-incident follow-through.
- Remote troubleshooting and approved remediation
- ISP, cloud, carrier, Fortinet support, and third-party coordination
- Hardware diagnostics, RMA facilitation, and replacement guidance
- Major-incident communications, timeline, and root-cause review
Performance and capacity optimization
Operational analysis that turns monitoring data into specific actions for better resilience, user experience, and infrastructure efficiency.
- Traffic, bandwidth, session, CPU, memory, and storage trending
- SD-WAN path, application steering, QoS, and policy optimization
- Wireless coverage, interference, channel, and client experience review
- Capacity forecasts, bottleneck identification, and upgrade recommendations
Governance, reporting, and continuous improvement
Transparent service management with auditable changes, operational KPIs, risk visibility, and a prioritized improvement roadmap.
- Service reviews, health summaries, incident and change reporting
- Policy, configuration, and security-posture assessments
- Runbook, inventory, topology, and dependency documentation
- Remediation backlog and quarterly optimization planning
DAY 0 → DAY 2 OPERATIONS
Coverage across the full service lifecycle.
Bring us a greenfield deployment, a mature global estate, or a troubled environment. We create the operational controls needed to run it predictably.
DAY 0
Discover, design, and deploy
Discovery and readiness
Inventory, dependencies, requirements, risks, licensing, support status, and operational acceptance criteria.
Architecture and standards
Reference designs, naming, templates, hardening, routing, segmentation, logging, and management-plane controls.
Deployment and handover
Staging, zero-touch provisioning, migration, testing, documentation, monitoring enrollment, and service transition.
NOC+SOC
Telemetry
Context
Response
Recovery
CONVERGED OPERATIONS
01
02
03
Compare NOC and NOC + SOC plans
Security incidents do not stop at the SOC boundary.
We connect network health, configuration state, asset context, threat signals, and response workflows so the same team can contain the threat and restore the service.
Detection and triage
Correlated network, endpoint, cloud, identity, email, application, and threat-intelligence signals.
Investigation and containment
Guided investigation, enrichment, endpoint isolation, policy changes, blocking, and access revocation.
Recovery and hardening
Configuration restoration, service validation, root-cause analysis, exposure reduction, and control tuning.
FORTINET PORTFOLIO COVERAGE
One operating model across every security domain.
We manage appliances, virtual machines, cloud services, subscriptions, and integrations across the Fortinet Security Fabric—under one service desk, one change process, and one reporting model.
Secure networking
Firewalls, SD-WAN, switching, wireless, NAC, 5G/LTE, branch, campus, data center, and cloud networking.
Unified SASE and zero trust
Secure access for users, branches, SaaS, private applications, web traffic, and privileged administrators.
Security operations
Central logging, analytics, SIEM, SOAR, endpoint security, NDR, deception, exposure management, and incident response.
Cloud and application security
Cloud firewalls, CNAPP, application and API protection, DDoS defense, load balancing, and continuous testing.
Operational technology and IoT
Industrial segmentation, rugged networking, asset visibility, anomaly detection, secure remote access, and resilient connectivity.
FortiGuard, AI, and platform services
Threat-intelligence subscriptions, AI-assisted operations, cloud management, licensing, portals, support, and migration services.
SEARCHABLE SERVICE CATALOG
Find the Fortinet solution you need managed.
No matching service found. Contact us about any Fortinet product, subscription, or integration.
MANAGED SERVICE PLANS
Choose the operating model that fits your team.
Every plan is scoped to your estate, service hours, change volume, response objectives, and compliance requirements.
FOUNDATION
Essential NOC
Visibility, alert handling, backups, and operational governance for teams that retain change execution.
- 24x7 device and service monitoring
- Event triage, ticketing, and escalation
- Automated configuration backups
- Inventory, warranty, and license tracking
- Monthly health and service report
- Routine change implementation
- Managed security response
MOST COMPLETE
RECOMMENDEDComplete NOC
Full day-to-day ownership of monitoring, maintenance, changes, upgrades, incidents, and optimization.
- Everything in Essential NOC
- Configuration and policy change execution
- Firmware planning and managed upgrades
- Certificate, subscription, and lifecycle management
- Outage, ISP, vendor, support, and RMA coordination
- Performance and capacity optimization
- Quarterly service improvement plan
CONVERGED
NOC + SOC
One operational team for infrastructure reliability, threat detection, incident containment, and recovery.
- Everything in Complete NOC
- 24x7 security monitoring and triage
- Managed endpoint, network, cloud, and email detection
- Investigation, containment, and response workflows
- Threat hunting and security control tuning
- Incident reporting and evidence support
- Executive risk and operations reporting
Co-managed and fully managed delivery models are available. Service scope, response times, and included change volumes are defined in the final service schedule.
CONTROLLED TRANSITION
Move into managed operations without losing control.
We establish visibility first, stabilize the environment, document the operating model, and only then take on approved changes and response actions.
DISCOVER
Estate and risk assessment
Assets, versions, support, topology, dependencies, access, tooling, incidents, and operational gaps.
CONNECT
Monitoring and management
Secure access, collectors, APIs, logging, integrations, ticketing, backup jobs, and alert routing.
BASELINE
Health and configuration
Operational baseline, policy review, backup validation, alert tuning, documentation, and remediation plan.
TRANSITION
Runbooks and acceptance
Escalations, approvals, maintenance windows, service levels, communications, testing, and handover.
IMPROVE
Operate and optimize
Continuous monitoring, maintenance, incident ownership, reporting, hardening, and roadmap delivery.
DESIGNED FOR ACCOUNTABILITY
A service built around your environment—not around a tool.
Your Fortinet technology is only one part of the service. We also operate the people, processes, integrations, documentation, and governance required for dependable outcomes.
Review your current operating modelOne front door
A single service desk for network, security, cloud, application, identity, and operational technology issues.
Operational depth
Monitoring is paired with configuration knowledge, lifecycle discipline, troubleshooting, and change execution.
Evidence by default
Tickets, approvals, backups, changes, incidents, reports, and service reviews create an auditable record.
Clear responsibility
Defined ownership, escalation paths, response objectives, service boundaries, and customer responsibilities.
COMMON QUESTIONS
What does “fully managed” include?
The exact service schedule is tailored to your estate. These are the questions most organizations ask during scoping.
Yes. The service is designed for the broader Fortinet estate, including secure networking, SASE, identity, endpoint, security operations, cloud and application security, OT, management platforms, and FortiGuard services. Third-party dependencies can also be monitored or integrated where needed.
They can be included as a standard operating control: scheduled backups, pre-change backups, retention, success monitoring, configuration comparison, rollback support, and periodic restore validation. Retention and storage requirements are agreed during onboarding.
Yes, under the Complete NOC and NOC + SOC models. We assess advisories, compatibility, dependencies, upgrade paths, maintenance windows, backups, validation tests, and rollback plans before implementation. Emergency changes follow a separate approval path.
Yes. Co-managed services can divide responsibilities by product, region, severity, change type, business hours, or technical function. The responsibility matrix and escalation model are documented in the service schedule.
Yes, when included in scope. The NOC can open and manage support cases, coordinate with ISPs, cloud providers, and other vendors, collect diagnostics, track progress, facilitate RMA activity, and keep stakeholders informed.
Yes. Onboarding starts with discovery and read-only visibility, then moves through backup validation, monitoring, documentation, health assessment, alert tuning, remediation, and operational acceptance. We do not require a rip-and-replace.
START WITH YOUR CURRENT ESTATE
Map your Fortinet environment to a managed operating model.
Share your estate size, service priorities, and current challenges. We will outline a practical NOC, SOC, or converged service scope.
1 Estate and responsibility review
2 Monitoring, backup, and lifecycle gap analysis
3 Recommended service plan and onboarding approach
GENERAL ENQUIRIES
[email protected]